Frequently Asked Questions

Shopping

  • Sign in and become User

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  • Frequently Asked QuestionsFrequently Asked Questions
  • Do your shopping, choose your options: size and quantity, and ADD TO CART

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  • Frequently Asked Questions
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  • CHECK your cart,after done , PROCEED TO CHECKOUT

  • FILL IT UP THE DETAILS REQUIREFrequently Asked QuestionsFrequently Asked QuestionsFrequently Asked Questions

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  • CHOOSE your Payment method and PLACE ORDER

  • After done , we will arrange to ship your delivery accordingly

  • Any problem or request can e-mail to us : chewcollection@gmail.com

  • Thank you.

Delivery

  • 3- 7 days times for courier delivery , 1 day with confirmation contact details  for COD

  • shipping method : courier service or COD

  • courier shipping company : poslaju or others

  • shipping fees : FREE shipping within malaysia

Chew Collection definitely ship to whole Malaysia .

Shipping abroad only available to : Singapore, Thailand, Indonesia, Philippines, China, Taiwan, Hong Kong, Japan and Australia only.

All products sold are :
NON RETURN, NON EXCHANGE AND NON REFUNDABLE

Products sealed should not be broken

QC checked are done before products are send

Any reasons for return, refund, exchange:
-Damaged product
-Defected product
-Parts missing
-Change of mind
-Not as expected
-Incorrect content
Are NOT ACCEPTED

NON EXCHANGE

Product sold are not applicable for product exchange.
Price adjustments are not applicable for product exchange.

NON REFUND

Product sold are non refund

NON RETURN

Product sold are not applicable for product return.

Payment

ATM/Bank Transfer is a mode of payment provided for those customers who cannot make instant payments such as Credit/ Debit Card or Online Banking.

No, there is no maximum/ minimum amount set for ATM/ Bank Transfer. However, if you intend to pay by Cash Deposit Machine, you will be limited to use selected bank notes only. If that’s the case, please pay extra or greater amount, the excess payment will refund it back to you. Splitting payments into the given account number will cause order cancellation.

YES, we provide cash on delivery service. BUT , ONLY available in ( Bukit Serdang, selangor or KL ) If you need COD service, Kindly contact us through our email : chewcollection@gmail.com , we will reply the details to you.

Other

Chew Collection is not emerging to the wholesaling sector at the moment. If you like to cooperate with us, send us an email regarding and we will get back to you soon!

Chew Collection is not emerging to the custom made sector at the moment. If you like to get info with us, send us an email regarding and we will try service you with our expertise!

Privacy Policy

1.1 We will/may collect personal data about you:

(a) when you register and/or use our Services or Site, or open an account with us;

(b) when you submit any form, including, but not limited to, application forms or other forms relating to any of our products and services, whether online or by way of a physical form;

(c) when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services;

(d) when you interact with us, such as via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails;

(e) when you use our electronic services, or interact with us via our application or use services on our website. This includes, without limitation, through cookies which we may deploy when you interact with our application or website;

(f) when you carry out transactions through our Services;

(g) when you provide us with feedback or complaints;

(h) when you register for a contest; or

(i) when you submit your personal data to us for any reason.

The above does not purport to be exhaustive and sets out some common instances of when personal data about you may be collected.

1.2 When you visit, use or interact with our mobile application or the Site, we may collect certain information by automated or passive means using a variety of technologies, which technologies may be downloaded to your device and may set or modify settings on your device. The information we collect may include, without limitation, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring web site (if any), and the pages you visit on our website and mobile applications and the times of visit. We may collect, use disclose and/or process this information only for the Purposes (defined below).

1.3 Our mobile applications may collect precise information about the location of your mobile device using technologies such as GPS, Wi-Fi, etc.. We collect, use, disclose and/or process this information for one or more Purposes including, without limitation, location-based services that you request or to deliver relevant content to you based on your location or to allow you to share your location to other Users as part of the services under our mobile applications. For most mobile devices, you are able to withdraw your permission for us to acquire this information on your location through your device settings. If you have questions about how to disable your mobile device’s location services, please contact your mobile device service provider or the device manufacturer.

2.1 The personal data that may collect includes but is not limited to:

• name;

• email address;

• date of birth;

• billing address;

• bank account and payment information;

• telephone number;

• gender;

• any other information about the User when the User signs up to use our Services or website, and when the User uses the Services or website, as well as information related to how the User uses our Services or website; and

• aggregate data on content the User engages with.

2.2 If you do not want us to collect the aforementioned information/personal data, you may opt out at any time by notifying our Data Protection Officer in writing about it. Further information on opting out can be found in the section below entitled “How can you opt-out, remove, request access to or modify information you have provided to us?” . Note, however, that opting out of us collecting your personal data or withdrawing your consent for us to collect, use or process your personal data may affect your use of the Services. For example, opting out of the collection of location information will cause its location-based features to be disabled.

In order to use certain functionalities of the Services, you will have to create a user account which requires you to submit certain personal data. When you register and create an account, we require you to provide us with your name and email address as well as a user name that you select. We also ask for certain information about yourself such as your telephone number, email address, shipping address, photo identification, bank account details, age, date of birth, gender and interests. Upon activating an account, you will select a user name and password. Your user name and password will be used so you can securely access and maintain your account.

As with most websites, your computer sends information which may include personal data about you that gets logged by a web server when you browse our Site. This typically includes without limitation your computer’s IP address, operating system, browser name/version, the referring web page, requested page, date/time, and sometimes a “cookie” (which can be disabled using your browser preferences) to help the site remember your last visit. If you are logged in, this information is associated with your personal account. The information is also included in anonymous statistics to allow us to understand how visitors use our site.

As with browsing web pages, when you watch content and advertising and access other software on our Site or through the Services, most of the same information is sent to us (including, without limitation, IP Address, operating system, etc.); but, instead of page views, your computer sends us information on the content, advertisement viewed and/or software installed by the Services and the website and time.

6.1 We provide customer service support through email, phone number and feedback forms. In order to provide customer support, we will ask for your email address and mobile phone number. We only use information received from customer support requests, including, without limitation, email addresses, for customer support services and we do not transfer to or share this information with any third parties.

6.2 You can also post questions and answer other User questions in our community forums. Our forum and messaging services allow you to participate in our community; to do so, we maintain information, such as your user ID, contact list and status messages. In addition, these and similar services in the future may require us to maintain your user ID and password.

From time-to-time, we may request information from Users via surveys. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose your information to us. Information requested may include, without limitation, contact information (such as your email address), and demographic information (such as interests or age level). Survey information will be used for the purposes of monitoring or improving the use and satisfaction of the Services and will not be transferred to third parties, other than our contractors who help us to administer or act upon the survey.

8.1 We may collect, use, disclose and/or process your personal data for one or more of the following purposes:

(a) to consider and/or process your application/transaction with us or your transactions or communications with third parties via the Services;

(b) to manage, operate, provide and/or administer your use of and/or access to our Services and our website, as well as your relationship and user account with us;

(c) to manage, operate, administer and provide you with as well as to facilitate the provision of our Services, including, without limitation, remembering your preferences;

(d) to tailor your experience through the Services by displaying content according to your interests and preferences, providing a faster method for you to access your account and submit information to us and allowing us to contact you, if necessary;

(e) to respond to, process, deal with or complete a transaction and/or to fulfil your requests for certain products and services and notify you of service issues and unusual account actions;

(f) to enforce our Terms of Service or any applicable end user license agreements;

(g) to protect personal safety and the rights, property or safety of others;

(h) for identification and/or verification;

(i) to maintain and administer any software updates and/or other updates and support that may be required from time to time to ensure the smooth running of our Services;

(j) to deal with or facilitate customer service, carry out your instructions, deal with or respond to any enquiries given by (or purported to be given by) you or on your behalf;

(k) to contact you or communicate with you via voice call, text message and/or fax message, email and/or postal mail or otherwise for the purposes of administering and/or managing your relationship with us or your use of our Services, such as but not limited to communicating administrative information to you relating to our Services. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents or notices to you, which could involve disclosure of certain personal data about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages;

(l) to inform you when another User has sent you a private message or posted a comment for you on the Site;

(m) to conduct research, analysis and development activities (including, but not limited to, data analytics, surveys, product and service development and/or profiling), to analyse how you use our Services, to improve our Services or products and/or to enhance your customer experience;

(n) to produce statistics and research for internal and statutory reporting and/or record-keeping requirements;

(0) to prevent or investigate any fraud, unlawful activity, omission or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us, and whether or not there is any suspicion of the aforementioned;

(p) to store, host, back up (whether for disaster recovery or otherwise) of your personal data, whether within or outside of your jurisdiction;

(q) any other purposes which we notify you of at the time of obtaining your consent.

We implement a variety of security measures to ensure the security of your personal data on our systems. User personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. We will retain personal data in accordance with the Privacy Laws and/or other applicable laws. That is, we will destroy or anonymize your personal data as soon as it is reasonable to assume that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; and (ii) retention is no longer necessary for any legal or business purposes. If you cease using the Site, or your permission to use the Site and/or the Services is terminated, we may continue storing, using and/or disclosing your personal data in accordance with this Privacy Policy and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you.

10.1 Our Site may uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how Users use the Site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

10.2 We, and third parties, may from time to time make software applications downloads available for your use on or through the Services. These applications may separately access, and allow a third party to view, your identifiable information, such as your name, your user ID, your computer’s IP Address or other information such as any cookies that you may previously have installed or that were installed for you by a third party software application or website. Additionally, these applications may ask you to provide additional information directly to third parties. Third party products or services provided through these applications are not owned or controlled by us. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise.

GENERAL TERMS AND CONDITIONS OF PURCHASE AND USE

1. INTRODUCTION

This document (together with the documents mentioned herein) establishes the general terms and conditions that govern the use of this website (www.chew-collection.com) and the purchase of products on it (hereinafter referred to as the “Conditions”).

 

We urge you to read the Conditions, Privacy Policy carefully before using this website. When using this website or placing an order on it, you are bound by these Conditions and our Data Protection Policies. If you don’t agree with the Conditions and with the Data Protection Policies, do not use this website.

 

These Conditions may be modified from time to time . Please check these terms regularly as the current Conditions in force at the time of use and/or purchase on our website shall be binding on you. Any use of the website after such Conditions have been modified shall constitute your consent to such Conditions.

 

If you have any query regarding the Conditions or the Data Protection Policies, you may contact us.

 

The Contract (as defined below) may be executed, at your choice, in any of the languages in which the Conditions are available on this website.

 

2. OUR DETAILS

 

Sale of goods through this website is carried out under the name Chew Collection, registered with the Companies Commission of Malaysia, with Company Number  Registered Number 002862199-K.

 

3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE

 

The information or personal details that you provide us shall be processed in accordance with the Data Protection Policies. When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.

 

 

4. USE OF OUR WEBSITE

 

When you use this website and place orders through it, you agree to:

 

i. Use this website to make enquiries and legally valid orders only.

ii. Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorised to cancel it and inform the competent authorities.

iii. Provide us with your email address, postal address and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you in the context of your order if necessary (see our Privacy Policy).

 

If you do not provide us with all the information we need, you cannot place your order.

 

5. AVAILABILITY OF PRODUCTS

 

All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to cancel your order.

 

6. REFUSAL TO PROCESS AN ORDER

 

We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time.

 

We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the website or not processing an order once we have sent the Order Confirmation.

 

7. DELIVERY

 

we will endeavor to send the order consisting of the product(s) listed in each Delivery Confirmation prior to the date indicated in the Delivery Confirmation in question or, if no delivery date is specified, in the estimated time frame indicated when selecting the delivery method and, in any case within a maximum period of 30 days from the date of the Order Confirmation.

 

Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.

 

If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid. Keep in mind in any case that we may not make home deliveries on Saturdays, Sundays or Public holidays.

 

For the purpose of these Conditions, the “delivery” shall be understood to have taken place or the order “delivered” as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.

 

8. INABILITY TO DELIVER

 

If it is impossible for us to deliver your order, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse.

 

We will also leave a note explaining where your order is located and what to do to have it delivered again. If you will not be at the place of delivery at the agreed time, we ask you to contact us to organize delivery on another day.

If after 30 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you, including delivery charges (except for any additional charges resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this Contract has been terminated.

 

Please keep in mind that transport derived from the termination of the Contract may have an additional cost which we will be entitled to pass on to you.

 

 

9. TRANSMISSION OF RISK AND OWNERSHIP OF THE PRODUCTS

 

The products shall be under your responsibility from the moment of delivery to you (or a third party nominated by you).

 

You will take ownership of the products when we receive full payment of all amounts due, including delivery charges, or at the moment of delivery, whichever is the later.

 

 

10. EXCHANGE/RETURN POLICY

 

We not accepted any reason for product exchange , return or refund.

 

If you think that at the moment of delivery the product is not as stipulated in the Contract, you must contact us immediately by phone or email, providing the product details and the damage sustained.

 

11. LINKS FROM OUR WEBSITE

 

If our website contains links to other websites and third‐party materials, said links are provided for information purposes only and we have no control whatever over the content of those websites or materials. Accordingly, we shall not accept any liability for any damage or harm deriving from their use.

 

12. WRITTEN COMMUNICATION

 

Applicable regulations may require that some of the information or notifications that we send to you be in written form. By using this website, you agree that most of the communication with us will be electronic. We will contact you by email or we will provide you information by posting alerts on this website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information and other communication that we send you electronically complies with the legal requirements of providing it in writing. This condition will not affect your statutory rights.

 

13. COMMENTS AND SUGGESTIONS

 

Your comments and suggestions are always welcome. Please send any comments and suggestions through our contact form, email or by phone.

No return, no refund , non exchange

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